General Operation Procedures
AVI have a Company flow chart and Job Tracker software procedural system that has multiple point checks in place. This is to ensure all tasks are attended to, and each step of the project is signed off by the nominated recipients, ensuring a proven project procedure is monitoring the project.
Work Health Safety & Environmental
The AVI WHS policy recognizes that AV Integration is responsible for the health and safety of all employees in the workplace. In fulfilling this responsibility, we have a duty to provide and maintain a working environment that is safe and without risks to health. To meet the objectives of this policy, we are committed to regular discussions with employees to ensure that health and safety issues are regularly reviewed. Health and safety are most effective when a joint owner/manager and employee approach is used to identify and solve problems.
A WHS Policy, SWMS and Environmental Policies documents are available on request. Currently undergoing approval for HSEQ under MECA association.
Commissioning and Testing
All Audio video and Lighting system cables installed in our contract will be tested for continuity, and content delivery. Where specialized testing is required, refer any reference notes for advanced commissioning and testing.
Technical Support after Commissioning
AVI have in place a structured departmental process to handle incoming enquiries, service, repair and breakdowns. An equipped workshop, a dedicated service vehicle, and booking system operate to deal with any incoming equipment breakdowns or repairs.
Extended Service Contract
AV Integration can also provide a quote for an ongoing preventative maintenance agreement based on 12-month periods. Should you wish to enquire about additional tech support moving forward from the initial install warranty period, please contact AVI for a detailed quote.
Training & Documentation
On-Site customised training sessions can be provided on how to use the key equipment and the overall solutions provided.
Print or Electronic PDF Master Manuals, including product documents, user manuals, and project details as a default will be provided. More specific operation manuals with schematics, as built drawings etc. can be issued should they form part of the contract.
All AV Integration installation labour is covered by a comprehensive 24-month warranty, incorporating new cabling, terminations, wall plates & custom fabricated items. Each product will have its own warranty period which will be provided in the document package.